Social Security Office NORMAL IL – Hours & Info SSA NORMAL IL
Social Security Office
Social Security Office NORMAL IL – Hours & Info SSA NORMAL IL Social Security Office — NORMAL, Illinois
SOCIAL SECURITY STE 100 328 SUSAN DR, NORMAL, IL 61761 — Phone (877) 405-4640
Open nowOffice code 507NORMAL, IL 61761Mon–Fri
Location
OfficeSocial Security Office NORMAL IL – Hours & Info SSA NORMAL IL
AddressSOCIAL SECURITY STE 100 328 SUSAN DR
CityNORMAL
StateIllinois
ZIP Code61761
Today's Status
StatusOpen now
Today's hours9:00 AM – 4:00 PM
Days openMonday – Friday
Hours of Operation
| Day | Open | Close |
|---|---|---|
| Monday | 9:00 AM | 4:00 PM |
| Tuesday | 9:00 AM | 4:00 PM |
| Wednesday | 9:00 AM | 4:00 PM |
| Thursday | 9:00 AM | 4:00 PM |
| Friday | 9:00 AM | 4:00 PM |
| Saturday | Closed | |
| Sunday | Closed | |
How to Visit This Social Security Office
1
Check if you need an in-person visit
Many Social Security tasks — checking a benefits status, requesting a replacement card, or updating direct deposit — can be done online at ssa.gov or by phone before you travel here.
2
Call ahead or schedule an appointment
Call (877) 405-4640 to confirm hours and ask whether an appointment is required for your specific request; some services are walk-in only for a limited window each day.
3
Bring identification and supporting documents
Bring a government-issued photo ID and any documents relevant to your request (birth certificate, W-2s, proof of citizenship or immigration status, marriage or death certificates, etc.).
4
Arrive during posted hours
This office is open Monday – Friday. Arrive early in the day when possible, since wait times generally increase in the afternoon and around the start/end of the month.
About the Social Security Office NORMAL IL – Hours & Info SSA NORMAL IL Social Security Office
The Social Security Office NORMAL IL – Hours & Info SSA NORMAL IL office (office code 507) is a Social Security Administration field office located at SOCIAL SECURITY STE 100 328 SUSAN DR, NORMAL, Illinois 61761. It serves residents of NORMAL and the surrounding area with in-person Social Security services.
This office is open Monday through Friday, and is closed on Saturdays, Sundays, and federal holidays. You can reach it at (877) 405-4640, or fax (833) 950-3107.
If this location isn't convenient, you can see other Social Security offices near NORMAL, or handle many requests online at ssa.gov without visiting in person.
Nearby Social Security Offices
- Social Security Office ALTON IL – Hours & Info SSA ALTON ILALTON, IL
- Social Security Office AURORA IL – Hours & Info SSA AURORA ILAURORA, IL
- Social Security Office BELLEVILLE IL – Hours & Info SSA BELLEVILLE ILBELLEVILLE, IL
- Social Security Office BLOOMINGDALE IL – Hours & Info SSA BLOOMINGDALE ILBLOOMINGDALE, IL
- Social Security Office CARBONDALE IL – Hours & Info SSA CARBONDALE ILCARBONDALE, IL
- Social Security Office CHAMPAIGN IL – Hours & Info SSA CHAMPAIGN ILCHAMPAIGN, IL
Frequently Asked Questions
This Office
What are the hours for the Social Security Office NORMAL IL – Hours & Info SSA NORMAL IL Social Security office?
This office is open Monday through Friday. Monday: 9:00 AM–4:00 PM. Tuesday: 9:00 AM–4:00 PM. Wednesday: 9:00 AM–4:00 PM. Thursday: 9:00 AM–4:00 PM. Friday: 9:00 AM–4:00 PM. It is closed Saturday, Sunday, and federal holidays.
Where is the Social Security Office NORMAL IL – Hours & Info SSA NORMAL IL Social Security office located?
It is located at SOCIAL SECURITY STE 100 328 SUSAN DR, NORMAL, IL 61761.
What is the phone number for this Social Security office?
You can reach this office at (877) 405-4640.
What is the fax number for this office?
The fax number for this office is (833) 950-3107.
What is this office's official office code?
This office is identified by Social Security office code 507.
Is this office open on weekends?
No. Like nearly all SSA field offices, this location is only open Monday through Friday and is closed Saturday and Sunday.
Is this office open on federal holidays?
No. Social Security field offices, including this one, are closed on all federal holidays such as New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
Do I need an appointment to visit this office?
Some services require an appointment while others accept walk-ins during a limited window. Call (877) 405-4640 ahead of time to confirm what's needed for your specific request.
What is the best time of day to visit this office?
Wait times are generally shortest early in the morning, right when the office opens. Afternoons, Mondays, and the start/end of the month tend to be busier.
Is parking available at this location?
Parking availability varies by building. Check the map above for nearby lots and street parking, or call the office directly to ask about on-site parking.
Social Security Cards
Can I get a replacement Social Security card at this office?
Yes, SSA field offices handle replacement card requests. In many cases you can also request one online at ssa.gov without visiting in person.
What documents do I need for a replacement card?
Generally a government-issued photo ID, and, if applicable, proof of citizenship or immigration status. Requirements vary, so it's worth calling ahead.
Can I apply for a child's first Social Security card here?
Yes. A parent or guardian can apply for a child's original card, usually with the child's birth certificate and proof of the parent's identity.
Retirement & Benefits
Can I apply for retirement benefits at this office?
Yes, though most people apply online at ssa.gov, by phone, or by appointment here if they prefer in-person help.
What age can I start collecting retirement benefits?
As early as age 62, though benefits are reduced compared to waiting until full retirement age (66–67 depending on birth year), and increase further if you delay up to age 70.
Can I check the status of my benefits claim at this office?
Yes, staff here can help you check a pending claim, or you can check it yourself through your online my Social Security account.
Can this office help with Medicare enrollment?
Yes, SSA field offices handle initial Medicare Part A and Part B enrollment, since Social Security manages Medicare enrollment on behalf of CMS.
Can I update my direct deposit information here?
Yes, though this can also be done online or by phone, which is often faster than an in-person visit.
Disability Benefits
Can I apply for disability benefits at this office?
Yes. You can start a disability application online, by phone, or in person here with help from a claims representative.
What documents do I need to apply for disability?
Typically medical records or provider contact information, work history, and identifying documents. Staff here can walk you through the full list.
How long does a disability claim take to process?
Initial decisions commonly take several months, and can take longer if a case is appealed or needs additional medical review.
Can I appeal a denied disability claim at this office?
Yes, this office can help you start an appeal, including requesting reconsideration or a hearing.
SSI & Survivor Benefits
Can I apply for Supplemental Security Income (SSI) here?
Yes, SSI applications are handled by local SSA field offices like this one, since eligibility involves an in-person or phone interview.
What is the difference between SSDI and SSI?
SSDI is based on your work history and payroll tax contributions. SSI is a needs-based program for people with limited income and resources, regardless of work history.
Can I report a death and apply for survivor benefits here?
Yes. This office can help report a death to Social Security and process survivor claims for eligible spouses, children, or dependents.
Can children receive Social Security benefits?
Yes, children can qualify if a parent is deceased, disabled, or retired and receiving Social Security, subject to program rules.
Online & Phone Alternatives
Can I do this online instead of visiting the office?
Many services — benefit verification letters, direct deposit changes, replacement cards in some states, and benefit applications — can be completed at ssa.gov through a my Social Security account.
What is the national Social Security phone number?
You can reach the national SSA line at 1-800-772-1213 (TTY 1-800-325-0778), in addition to calling this local office.
How do I get a benefit verification letter?
You can print one instantly from your online my Social Security account, or request one from this office.
Can I change my name on my Social Security record here?
Yes, with proper documentation such as a marriage certificate, divorce decree, or court order.
General
What should I bring to my appointment?
A government-issued photo ID and any documents related to your request. Staff will let you know if more paperwork is needed when you call ahead.
Is this office wheelchair accessible?
Most SSA field offices are accessible, but accommodations vary by building. Call (877) 405-4640 to confirm accessibility features before you visit.
Is this office affiliated with a private company?
No. Social Security field offices are federal government offices operated by the Social Security Administration, not private businesses.
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The information for this office (office code 507) is based on public Social Security Administration location data. Hours, phone numbers, and services can change without notice. This site is an independent directory and is not affiliated with or operated by the Social Security Administration. Always confirm details directly with SSA before visiting.